Refunds & Return Policy Inshopbd.com
At Inshopbd.com, we value your trust and aim to provide you with a seamless shopping experience. We assure you that all products sold on our platform are new and unused. If you encounter any issues with your purchase, please follow the guidelines below for returns, refunds, and warranties:
**Return Policy:**
1. **Replacement for Manufacturing Faults:**
- We offer a 3-day replacement for manufacturing faults.
2. **Non-Genuine Products:**
- Notify us within 24 hours if the received product is not genuine.
3. **Damaged, Used, or Incorrect Products:**
- In case of physically damaged, used, or different products from what was ordered, inform the delivery personnel and provide an unboxing video with the sealed package.
4. **Mismatch with Description or Picture:**
- Notify us within 24 hours if the product is completely different from its description or picture. The package must remain intact and sealed until the complaint is made.
5. **Change of Mind or Misplaced Order:**
- If you change your mind or have a misplaced order, return the unused product within 24 hours, conserving its original packaging.
6. **Items on Offer, Discount, or Campaign:**
- Items on offer, discount, or campaign are non-cancelable and non-exchangeable.
**Note:**
- Product quality is determined by the manufacturer; dissatisfaction with quality isn't a valid reason for return.
- Returns are only possible for items in good condition; heavily scratched, dirty, or broken products won't be accepted.
- Software-related issues are not covered under our support policy.
- Items with broken seals upon return won't be accepted.
- Delivery charges apply for canceled orders after dispatch.
- We don't support product exchanges.
- Minor mistakes in product details won't be addressed under our support policy.
**Refund Policy:**
1. **Unavailable Replacements:**
- Refunds are processed if replacements are unavailable.
2. **Canceled Orders:**
- Canceled orders before shipping are eligible for refunds.
3. **Out of Stock Items:**
- Refunds are issued if the ordered item is out of stock.
4. **Processing Time:**
- Refunds generally take 7-15 days to process.
**Note:**
- Refunds made through cards may take longer due to banking procedures.
- Mobile banking payments are refunded within 7-10 working days.
**Warranty Policy:**
1. **Brand Warranty:**
- Notify us within the warranty period.
- Allow 10-15 working days for communication with the brand/seller.
2. **Replacement Warranty:**
- Applicable only for manufacturing defects.
- One-time replacement during the warranty period.
- Notify us within the warranty period.
- Fresh items must be returned for replacement.
- Replacement or repair can take 3-4 weeks.
3. **Inshopbd.com Warranty:**
- Applicable only for manufacturing defects within 3 days.
- One-time replacement during the warranty period.
- Warranty period starts from the product receipt date.
**Note:**
- Warranty details are usually in the product description; if absent, it follows the basic return/refund policy.
- We offer brand warranty as long as the authorized distributor provides service.
**Shipping Cost:**
- Customers bear the shipping cost for returns and resending fixed products.
- Shipping costs are non-refundable; deducted from the refund amount.
**How to Submit a Request:**
1. Provide your ORDER ID, EMAIL, or PHONE NUMBER.
2. Contact us via email or Direct Call.
3. Video unboxing is recommended for most cases.
4. Rudeness or missing information may result in request cancellation.
5. The return/refund process takes 7-10 working days; cooperation is appreciated.
**Warning:**
- Orders aren't accepted from individuals under 18 years old.
- Minors are advised not to place orders, as we won't be responsible for the return or refund process.
**Contact Details:**
- Email: support@inshopbd.com
- Contact Number: +8801815825553 / +8801897925068
We reserve the right to update or replace any part of this policy. Regularly check our website for updates.
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Feel free to adjust any specific details or contact information as needed.
